Terms of service

Applicability

  • Applies to all offers, orders, agreements and deliveries of Rebor B.V. (KvK 14091885, Amsterdam).
  • Applies to both B2C and B2B; mandatory consumer protection rules remain applicable.
  • Deviating terms and conditions of the customer are expressly rejected, unless confirmed in writing.

Offers, Prices & Taxes

  • Prices apply solely to the items listed in the webshop; shipping and additional costs are shown separately at checkout.
  • Consumer prices are generally inclusive of VAT; business prices may be exclusive of VAT, as indicated.
  • For deliveries outside the European Union, the 0% VAT rate applies, provided export is demonstrably supported by valid export documents in accordance with statutory requirements.
  • All prices are exclusive of import duties, taxes, levies and recycling contributions payable outside the Netherlands, both within and outside the EU. These costs are entirely borne by the customer, who is responsible for paying any recycling contributions or other charges to the competent authority in their country.
  • Rebor B.V. reserves the right to cancel orders in the event of obvious errors or mistakes in pricing or product information, even if an order confirmation has already been sent. Any payments already made will in that case be refunded without delay.

Payment & Conclusion of Contract

  • Delivery will take place only after payment via the payment methods offered in the webshop (no post-payment).
  • The contract is concluded upon successful payment/authorization and our (automatic) order confirmation.

Delivery, Lead Times & Force Majeure

  • Delivery times are indicative (up to 14 days) and non-binding.
  • In cases of force majeure (e.g. disruptions at supplier or carrier), obligations are suspended; if force majeure persists, the unfulfilled part of the contract may be dissolved.

Risk, Receipt & Unloading

  • B2C: risk transfers upon actual delivery; B2B: risk transfers upon handover to the carrier or upon leaving the warehouse.
  • The customer must ensure a suitable unloading situation; additional costs due to failed delivery attempts are borne by the customer.
  • Damage or discrepancies upon receipt must be reported in writing with photos within 2 working days. After this period, the right to claim lapses.

Returns & Refunds

For conditions, deadlines and exclusions (e.g. batteries/ESS, customised products, discounted items), see the Refund Policy. This policy forms an integral part of these Terms & Conditions.

Service Terms – Warranty Handling

For all products, with the exception of solar panels, warranty handling is carried out directly via the manufacturer:

  1. Warranty request: the customer must submit a ticket/application via the manufacturer’s portal (see manufacturer’s website).
  2. Processing by manufacturer: diagnosis, repair/replacement and any shipment are handled by the manufacturer; we are not an intermediary and cannot guarantee direct replacement.
  3. Registration: if required, the customer must register the product in time for (extended) warranty; failure to do so may limit entitlements.

By placing an order you agree to this method of warranty handling.

Recall

  • If Rebor B.V. or the manufacturer initiates a recall, the customer is obliged to fully cooperate and provide all necessary information upon first request.
  • If the customer fails to cooperate adequately, the customer is liable for any damages incurred by Rebor B.V. as a result.

Retention of Title

  • Goods remain the property of Rebor B.V. until full payment has been received.

Liability

  • Liable only for direct damages caused by intent or gross negligence of Rebor B.V., up to the invoice value of the relevant product/performance.
  • No liability for indirect or consequential damages, without prejudice to mandatory consumer rights.

Governing Law & Disputes

  • Dutch law applies; competent court: Amsterdam (consumers retain their statutory choice of forum).
  • Consumers may use the EU ODR platform.

References